The procedure, conditions of ordering and delivery of Essens

The purchase of ESSENS products is only possible for registered members of the ESSENS Club.
You can become a partner by clicking on the referral link - www.essensworld.ru.
You can view frequently asked questions here - FAQ.

If you do not want to register, but you really want to purchase products, you can place an order on our website.

1. Products are delivered to the pick-up point in your city by transport companies or by courier in the city if the warehouse is located in the locality where you live. Pickup is also available, but only for the company's partners. You can apply for registration in Essens by clicking on the link - https://essens.ru/forms/zayavka.

2. Payment for the product takes place before sending - cards or electronic wallets. For more information, see Payment methods.

3. Guarantees. Essens is 100% confident in the quality of its products and is fully responsible for compliance with their stated properties and descriptions. You can read about the return of goods here - The procedure for filing a claim.

ЗАКАЗ ЧЕРЕЗ ИНТЕРНЕТ-МАГАЗИН

• ESSENS products can be ordered through the online store on the website www.essensworld.ru. The selected products are placed in the basket, its contents can be viewed in the upper right corner;
• Before making a final order, a member of the Essence Club must familiarize himself with the price and points for the order;
• To use the commission fee to pay for an order, you need to set a four-digit PIN code;
• The prices of ESSENS products are regulated by a valid price list available on www.essensworld.ru;
• Essence reserves the right to make changes to the products of the promotion and declares that it is not a public offer and has the right not to accept orders in serious cases;
• Orders are paid using a credit or debit card by transfer to banking details, after payment of the order, the points received are immediately uploaded to the system;
• The first order made by a new member of the ESSENS Club can only be paid with a payment card (this does not apply to orders made in person at the company's branch);
• After paying for the order with a credit card, the points received are immediately uploaded to the system;
• If certain products are not available when placing an order, the operator must contact a member of the ESSENS Club and personally arrange further actions with the order.

SCORES

• The deadline for scoring points is every last day of the calendar month.;
• If the last day of the month falls on a business day, orders via e–mail and the online store are accepted and processed before 16:00. Orders placed after 4 p.m. will be processed and accounted for as early as next month.;
• If the last day of the month is a non-working day, orders via e-mail and the electronic store are accepted and processed before 16:00 on the previous business day.;
• In case of cancellation of an invoice or part of it, the nominal value of the order is deducted in the month of cancellation, exceptions are orders canceled before the 10th day of the month, and those that are suspected of artificially raising the position, points for the order are deducted from the previous month.;
• Points for an order that was paid before the 9th of each month will be credited in the previous month.;
• Points for an order that was paid after the 10th of each month will be credited in the current month.

For example: Orders placed before April 30, 2022 must be paid by May 9, 2022 in order for points to be awarded in April.

TERMS OF DELIVERY

The goods can be shipped to the buyer within five business days, after full payment of the invoice issued to the buyer. Orders are delivered by the shipping company, parcels are delivered in accordance with the Terms of Delivery. Transit time information may be changed as a result of weather and road conditions. This may add additional transit days for delivery.

• The cost of delivery is determined according to the price list of the shopping center chosen by the customer;
• Delivery is carried out in accordance with the Terms of Delivery and the Delivery Address specified by the customer;
• If the order is not accepted by the customer, the ESSENS Club member will be charged an additional shipping fee + 50% of the cost of returning the parcel back to the sender.

THE PROCEDURE FOR RECEIVING A PARCEL

• Before accepting the parcel, it is necessary to check the condition of the parcel and make sure that the box is not damaged (not deformed, not torn, not sealed with other tape than the original Essence tape, or not glued to the original ESSENS Tape);
• If the package turns out to be damaged, you should not accept it. Please contact us immediately via info@essensworld.ru or call us at the hotline number 8-800-555-41-60;
• As soon as the package is returned to ESSENS, a new one will be sent to you;
• If you accept a damaged parcel from the delivery service, the warranty for products damaged during transportation is not valid.

If you have any questions, you can write or read about it on the forum.